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Exchange & Returns

Exchange & Returns

EXCHANGE AND RETURN POLICY

  1. Kindly make sure that you have chosen the correct design, size and colour before proceeding to checkout.
  2. It is advisable for you to check through all products immediately upon receiving your parcel from us.
  3. We provide exchanges for all regular-price item(s), except for Sale and Discounted item (including item purchased using flash sale/discount codes), accessories and specifically stated non-returnable item(s).
  4. Kindly write in to us at enquiries@helloastrella.com within 3 working days upon receiving the parcel. We will reply you within 1-2 working days.
  5. All returns have to be done within 7 working days after an email had been sent to you on the exchange/return procedure. Requests for exchanges and returns thereafter will not be entertained.
  6. All return item(s) must be returned in its original condition with the original packaging, unwashed and unworn with the tag intact for the exchange.
  7. Return item(s) which do not fulfil these criteria will be rejected duly.
  8. We will only mail the replacement item(s) upon receiving the return item(s). 
  9. Customer will be required to top up the delivery charges for mailing back of the parcel.
  10.  In the event that the item is not available for exchange, customer may request to opt for another product as replacement (Top up will be required if a higher value item is chosen for exchange. No cash refunds will be made if there are extra value.)
  11.  Should customers be not able to comply with the above requirements, we reserve the right to refuse the exchange.e