Exchange & Returns
EXCHANGE AND RETURN POLICY
- Kindly make sure that you have chosen the correct design, size and colour before proceeding to checkout.
- It is advisable for you to check through all products immediately upon receiving your parcel from us.
- We provide exchanges for all regular-price item(s), except for Sale and Discounted item (including item purchased using flash sale/discount codes), accessories and specifically stated non-returnable item(s).
- Kindly write in to us at firstname.lastname@example.org within 3 working days upon receiving the parcel. We will reply you within 1-2 working days.
- All returns have to be done within 7 working days after an email had been sent to you on the exchange/return procedure. Requests for exchanges and returns thereafter will not be entertained.
- All return item(s) must be returned in its original condition with the original packaging, unwashed and unworn with the tag intact for the exchange.
- Return item(s) which do not fulfil these criteria will be rejected duly.
- We will only mail the replacement item(s) upon receiving the return item(s).
- Customer will be required to top up the delivery charges for mailing back of the parcel.
- In the event that the item is not available for exchange, customer may request to opt for another product as replacement (Top up will be required if a higher value item is chosen for exchange. No cash refunds will be made if there are extra value.)
- Should customers be not able to comply with the above requirements, we reserve the right to refuse the exchange.