Orders and Delivery

SHIPPING

  1. Orders will be processed within 1 to 3 working days.
  2. For Normal Mail (via Singpost), postage fee of $2.50 will be charged.
    1. Normal Mail does not come with any tracking number and we are unable to track the mailing status. Once you receive the "Your order is on its way” email from us, it means that we have already mailed out your parcel. 
    2. Normal Mail takes 3 to 5 working days to be delivered to your letterbox and there is a risk of delayed and lost mail in which we will not be liable for.
    3. We will not be responsible for any lost mail through Normal Mail. As such, Door-Step delivery is highly recommended due to its tracking facility.
    4. We will not be responsible for any lost mail due to an error in the mailing address provided, it is recommended that you check your details before confirming order. 
  3. For Door-Step Delivery (via Smartpac) - postage fee of $4.00 will be charged.
    1. All orders made under Door-Step Delivery will come with a tracking number. Once you receive the “Your order is on its way” email from us, it will indicate your tracking number with it. You may then login to www.singpost.com to track your parcel delivery using the tracking number that was provided in the email. 
    2. Door-Step Delivery takes 3 to 5 working days to be delivered to your doorstep or letterbox. It comes with free 1 time re-delivery (if there is a failed attempt of delivery during the first delivery). Additional charge applies after 2 failed deliveries and we will not bear the charges. 
    3. Deliveries are from Monday to Saturday. Should there be a failed delivery, customer can re-schedule another delivery slot with Singpost or to bring along the redemption slip to collect at the dedicated Singpost. Singpost will store the parcel for a maximum of 10 working days, thereafter the parcel will be returned to us, and customer will be charged for a re-delivery. Details regarding the re-delivery will be provided in the email sent to customer by us.
    4. Any unclaimed order(s) will be kept in record/storage for up to 30 days from the date of the first re-delivery email to the customer. All unclaimed orders thereafter will be donated away and the order will not be honored.
    5. We will not be responsible for any lost mail due to an error in the mailing address provided, it is recommended that you check your details before confirming order. 
  4. Please take note that delivery lead times are estimates and they do not include internal order processing time of 1-2 working days.
  5. Enjoy complimentary delivery (to 1 single mailing address) with every purchase of minimum $80 in a single order.
    1. The above promotion in only valid for full priced items.
  6. Should there be any out of stock item in your order due to unforeseen circumstances, we will inform you via text message or email. You may then choose to either change the product or request for store credits.

 

BOUNCED/UNDELIVERED PARCELS

  1. Customers will be contacted via email should we receive any bounced/undelivered parcels bearing their names.
  2. Any additional cost required for re-delivery of such parcels will be borne by the customer.
  3. We will only bear the cost of re-delivery if it is deemed as an error on our part.
  4. Details regarding the re-delivery will be provided in the email sent to the customer.
  5. We reserve the right to deny any request to combine shipping of such bounced/ undelivered parcels with any new orders.
  6. Any unclaimed order(s) will be kept in record/storage for up to 30 days from the date of the first re-delivery email to the customer. All unclaimed orders thereafter will be donated away and the order will not be honored.